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Will ship goods by DHL, EMS, FEDEX or Post Office Air Parcel. AREA SHIPPING TIME (not includes staying at Customs) USA/CANADA 2-16 Business Days Australia/New Zealand 3-16 Business Days Europe 3-24 Business Days Asia 2-10 Business Days Middle East 5-20 Business Days South America 6-28 Business Days Russian Federation 4-18 Business Days Other Countries 7-31 Business Days Note: Days of Delivery commerce from mailing date, excluding customs clearance date. DHL tracking website : https://www.dhl.com/en/express/tracking.html EMS/Post Office Air Parcel tracking website : https://postserv.post.gov.tw/pstmail/main_mail.html FEDEX tracking website : https://www.fedex.com/en-tw/home.html Tracking number will be sent to buyer after the goods is shipped out. All goods will be shipped out from Taiwan with good carton and good packaging condition. We do not suggest buyer to let shipping carrier to put cargo in front of door, if missing or damaged, cannot ask for any compensation. We ship out the goods exclude Saturday, Sunday and Taiwan National Holiday. Buyer from South America, if you want to use express shipping way, please offer Tax I.D.(CNPJ No./CPF No.). Years Used and HP are provided as a guide. It is your responsibility to ensure that this part is correct for your motor. Buyer from Brazil, please offer Tax I.D. after buying. The transaction does not include any Import Tax / Duty / VAT / Brokerage Fees / Handling Fees. For more information about the tax rate, please check with local custom department before purchases. If you reject the package due to any charged tax or duty, we reserve the right to charge ALL shipping cost and 5% (of total price) handling fee. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. We do not responsible for any custom duty or import tax. Please check with your countrys customs office to determine what these additional costs will be prior to bidding / buying. Sometime customs will inspect the parcel and sometime will not. If you have any special request, please kindly advise us once place order. We only accept payment from Paypal in advance. For expedited shipping please use Paypal as your method of payment. We will use your PayPal shipping address as the delivery address. If you would like to change the address, please change your PayPal address before you complete the payment. We only ship to your PayPal address. The Item is brand new in new packaging. How to do the warranty : The warranty will be covered by natural faulty not including man-made damaged. If you receive a defective item or any item needs to be repaired under the warranty period, buyers have to report to us within 5 days and take a picture to show us the damage part and outside of package after received the item. We will try to help you solve the problem by ebay system. If still have problem, please kindly send back the defective item for our repair by freight prepaid. Returning postage is buyers responsibility. If it is our qualitys problem, we will repair it and send the repaired item to you for free of charge. If the damage is made by wrong operation, we will ask for maintenance cost. Refund is not acceptable when: The Item which is arrives with damages or defects or the specification is not the same as the buyer previously advised, although it is unused and original packaging including all tags. All shipping cost thus generated is paid by the buyer if buyer cancel the order not because of products problem. Because all fixed price includes shipping cost, if buyer buy wrong or do not need no longer then want to cancel it, we will ask for return by buyer(it means buyer should pay the shipping cost which from buyers country to us) and refund only for product money without shipping cost which Taiwan to that buyers country. We may charge up to 30% related handling fee of the items price for the order cancellation/return request made after the package is shipped out within 30 days no matter the package is delivered or not. * * It is buyer’s obligation to afford return shipping fee after the package was shipped out and request for return (no longer need/ wrong item place/ replacement request, etc.). Please sent the package back (if successfully delivered) by yourself to the address we provide and leave the tracking number to us via “Message”. If not receive the cargo, please reject delivery company to receive the cargo. We will get information from delivery company and process to retrun back us. All refund to buyer EXCLUDE shipping fee. A full refund (include shipping fee) ONLY available for unshipped order. ** ** We do accept a full refund for following situation: Wrong item sent/ defective product/ package lost during delivery process (We will first make a confirmation with delivery company and ship again the item.) A full refund will make to the buyer if not willing to wait for the re-send package. Refund will be authorized after we receive the return goods and completely check there are no damaged, missing parts, or have obvious signs of use for reasons not due to seller error. BOAT PROPELLER has the right to not to make a full refund of the items price for any of the above situations. *** ​ *** We will discuss with the buyer about the exact refund amount according to the relevant order condition. Please pay attention to your inbox at any time. The Item returned must be received within 30 days after the receipt of the items. No refund and replacement is issued after this period. It is the buyers right to verify the fitment for the engine before purchase. Do drop us a message if there is any question, we will do our best to help and reach customer expectation. This is not include the hub kit. But inside is with the rubber, is like the photo that you saw it. We call in the propeller is the rubber bushing, not call hub kit. The propeller is like the photo that you saw it with rubber bushing inside, so you just need to put the propeller shaft can be used it. Copyright of Boatpropeller. All rights reserved.